These Terms & Conditions govern your use of the website at eternaorlando.com and your participation in the Eterna Aesthetics & Wellness SMS Messaging Program. The website and program are operated by Eterna Aesthetics and Wellness LLC ("Eterna," "we," "us," or "our").
Go directly to the SMS Messaging Terms & Conditions
1.Acceptance of These Terms
By accessing or using our website, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the website.
Agreeing to these Terms does not enroll you in our SMS Messaging Program. Text messaging requires your separate, voluntary consent, as described in Section 8.
2.About Eterna and This Website
Eterna Aesthetics & Wellness is a medical aesthetics and wellness clinic located at 7726 Winegard Rd, Suite 103, Orlando, FL 32809. Our website provides general information about our clinic, our team, and services such as aesthetic treatments, laser hair removal, facials, cosmetic injectables, hormone and wellness consultations, and body composition assessments. It also lets you contact us and request appointments.
3.Permitted Use
You may use the website for lawful, personal, non-commercial purposes. You agree not to:
- submit false, misleading, or another person's information, including a phone number you are not authorized to use;
- interfere with the security or operation of the website, or attempt to access areas or systems you are not authorized to access;
- use automated tools to scrape, copy, or collect content or information from the website;
- upload or transmit malicious code, spam, or unlawful content; or
- use the website in a way that violates any applicable law or the rights of others.
We may restrict or end access to the website for anyone who violates these Terms.
4.Informational Content
Content on our website, including service descriptions, articles, photos, and social media posts, is provided for general information. Service availability, eligibility, and specific treatment details may change and are confirmed only during a consultation with our team.
Before and after photos and testimonials, where shown, reflect individual experiences. Results vary from person to person and are not guaranteed.
5.Medical Disclaimer
The website is not a substitute for professional medical advice, diagnosis, or treatment. Using the website, submitting a form, or exchanging messages with us does not create a provider and patient relationship. That relationship begins only after an appropriate consultation and evaluation by a licensed provider.
- Whether a treatment is appropriate for you is determined by a licensed provider after reviewing your health history. Some services, including hormone therapy and prescription treatments, are available only when medically appropriate and may not be suitable for everyone.
- All treatments carry potential risks, side effects, and limitations, which will be discussed with you before treatment and documented in our consent forms.
- Do not ignore professional medical advice or delay seeking care because of something you read on our website or in a message from us.
- If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use our website, forms, email, or text messages for urgent medical needs.
6.Appointment Requests and Scheduling
Submitting a booking or contact form is a request for an appointment or callback. An appointment is confirmed only when you receive confirmation from our team or our scheduling system. We may contact you to confirm details, collect required intake information, or offer a different time if your requested time is not available.
You agree to provide accurate information when requesting an appointment and to let us know as early as possible if you need to reschedule or cancel. Some services require a consultation, intake forms, or provider clearance before they can be scheduled.
7.Pricing, Payments, and Cancellations
Prices shown on the website or in promotions are subject to change and may vary based on your consultation and treatment plan. The price for your service will be confirmed with you before treatment. Promotional offers are subject to the terms stated in each offer, may be limited in time or availability, and cannot be combined unless stated.
If you need to cancel or reschedule an appointment, please contact us as early as possible so we can offer the time to another client.
8.SMS Messaging Terms & Conditions
Message frequency may vary. Message and data rates may apply.
Reply STOP to unsubscribe. Reply HELP for assistance.
Support: (689) 600-3573 or [email protected]
Carriers are not liable for any delayed or undelivered messages.
8.1 Program name and sender
The program is the Eterna Aesthetics & Wellness SMS Messaging Program. Messages are sent by Eterna Aesthetics & Wellness, operated by Eterna Aesthetics and Wellness LLC, 7726 Winegard Rd, Suite 103, Orlando, FL 32809, from the phone number (689) 600-3573.
8.2 Program description
Depending on the consent you give, you may receive:
- Non-marketing messages: appointment confirmations, appointment reminders, scheduling updates, and responses to your inquiries.
- Marketing messages: special offers, discounts, and service updates from Eterna Aesthetics & Wellness.
Marketing messages will not promote or offer prescription medications. Messages are written to avoid sensitive health details.
8.3 Consent
Joining the SMS program is voluntary. Consent to text messaging is separate from agreeing to these Terms, and you are not required to consent to text messages to submit a form, request an appointment, or purchase any service. We collect non-marketing consent and marketing consent through separate checkboxes that are never pre-checked, so you can choose one, both, or neither. Entering your phone number in a form does not by itself enroll you in marketing text messages.
You can opt in through the consent checkboxes on our website forms. After you opt in, you will receive a confirmation message identifying Eterna Aesthetics & Wellness, with frequency, rate, HELP, and STOP information.
8.4 Message frequency
Message frequency may vary. The number of messages you receive depends on the types of messages you agreed to and your activity with us, such as appointments you book or questions you send.
8.5 Message and data rates
Message and data rates may apply for messages we send to you and messages you send to us. Contact your wireless provider with questions about your text or data plan.
8.6 How to opt out
Reply STOP to unsubscribe. You can cancel the SMS service at any time by texting STOP to the number that sent you messages. Other standard keywords such as UNSUBSCRIBE, CANCEL, END, and QUIT also work. After you send STOP, we will send one message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us at that number.
Replying STOP opts you out of all text messages from that number, including appointment reminders. If you want to join again, sign up the same way you did the first time, or reply START to the same number, and we will begin sending messages to you again.
8.7 How to get help
Reply HELP for assistance. If you are having issues with the messaging program, reply with the keyword HELP to receive a message with our contact information. You can also contact us directly at (689) 600-3573 or [email protected].
8.8 Carrier liability
Carriers are not liable for any delayed or undelivered messages.
8.9 Eligibility
You must be at least 18 years old and the account holder of the mobile number you provide, or have the account holder's permission to enroll it. If you change or give up your mobile number, please reply STOP from that number or contact us so we can update our records.
8.10 Privacy
If you have any questions regarding privacy, please read our privacy policy: https://eternaorlando.com/privacy-policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
8.11 Changes to the program
We may change or end the SMS program at any time. If we make material changes to the types of messages we send, we will ask for any new consent required by law.
9.Intellectual Property
The website and its content, including text, photographs, graphics, logos, the Eterna name, and design, are owned by or licensed to Eterna and are protected by intellectual property laws. You may view and print pages for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, or use our content or trademarks for any other purpose without our written permission.
10.Website Content Accuracy
We work to keep the website accurate and current, but information may occasionally contain errors, be incomplete, or become outdated. We may correct errors and update content, services, and prices at any time without notice. Information confirmed directly by our team during a consultation or booking controls over general website content.
11.External Links and Third-Party Services
The website may link to or embed third-party websites and services, such as online booking tools, maps, chat tools, payment processors, and social media platforms. We do not control those services and are not responsible for their content, availability, or privacy practices. Your use of them is governed by their own terms and policies.
12.Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components. This section applies to your use of the website and does not limit any rights you have regarding medical services you receive from us under applicable law.
13.Limitation of Liability
To the fullest extent permitted by law, Eterna and its owners, providers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data or profits, arising from your use of, or inability to use, the website or the SMS program. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability related to professional medical services, which is governed by applicable law and any agreements you sign with us at the time of treatment.
14.Indemnification
You agree to indemnify and hold harmless Eterna and its owners, providers, employees, and agents from claims, losses, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms or your misuse of the website, including submitting another person's information or phone number without authorization.
15.Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. Any dispute relating to these Terms or the website will be brought in the state or federal courts located in Orange County, Florida, and you consent to the jurisdiction of those courts.
16.Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a new effective date. Continued use of the website after changes are posted means you accept the updated Terms. Changes to the SMS program follow Section 8.11.
17.Contact Us
Eterna Aesthetics and Wellness LLC
7726 Winegard Rd, Suite 103
Orlando, FL 32809
Phone: (689) 600-3573
Email: [email protected]
Website: https://eternaorlando.com
Please also review our Privacy Policy.